citizen cake
It really is too bad that citizen cake's food is so good because their service is terrible. I've had nothing but great experiences in the morning and around noon, but yesterday around 3:30 I went to interview a prospective student and was amazed at how rude everyone but the hostess was.
1) The man behind the counter wouldn't pass on my request for a cappucino to my "watiress" because it was her job to take my drink orders
2) my "waitress" was visibly perturbed that I tried to order my drink before sitting down and insisted that I take my seat before ordering (this despite knowing both from the man behind the counter and me that I wanted a capucino).
3) after making me sit down to order a drink she insisted I get up to look at the available food because they "don't serve creme brulee after lunch".
4) when I went to the counter to see the food the woman behind the counter, who had offered to help me, was offended that I asked for the item I selected to be delivered to my table: "you have to order from your waitress".
5) when I responded the system was confusing she said "no it's not. you're just not familiar with it" as if there was no inherent flaw in the system itself and it was the job of customers to wait on themselves according to their secret rules.
Most embarassing in this situation was there were more people on staff than in the cafe. I can understand having rules set up to facilitate really busy times but the place was dead save for the hot air and bad attitude of the staff.
Lesson learned: don't go after lunch, and don't forget to bad mouth them to everyone I know.
what a great way to run a business.
1) The man behind the counter wouldn't pass on my request for a cappucino to my "watiress" because it was her job to take my drink orders
2) my "waitress" was visibly perturbed that I tried to order my drink before sitting down and insisted that I take my seat before ordering (this despite knowing both from the man behind the counter and me that I wanted a capucino).
3) after making me sit down to order a drink she insisted I get up to look at the available food because they "don't serve creme brulee after lunch".
4) when I went to the counter to see the food the woman behind the counter, who had offered to help me, was offended that I asked for the item I selected to be delivered to my table: "you have to order from your waitress".
5) when I responded the system was confusing she said "no it's not. you're just not familiar with it" as if there was no inherent flaw in the system itself and it was the job of customers to wait on themselves according to their secret rules.
Most embarassing in this situation was there were more people on staff than in the cafe. I can understand having rules set up to facilitate really busy times but the place was dead save for the hot air and bad attitude of the staff.
Lesson learned: don't go after lunch, and don't forget to bad mouth them to everyone I know.
what a great way to run a business.
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